Frequently asked questions (FAQ)

Dryly® values customer satisfaction, which is why we are always open to feedback to further optimize our service and the Dryly® Bedwetting Alarm.

By being in close contact with our customers, we try to continuously innovate our solutions against bedwetting. With the help of your feedback and the data via the app, we are gaining more and more insights that make it possible for us to keep developing our product and to provide answers on this page to frequently asked questions.

Do you have a question about our products or run into questions while using our products? See if you can find the answer on this page or contact one of our specialists.

Our FAQ (frequently asked questions)

We have divided our customers' most frequently asked questions into a number of categories. Check them out here:

 

Order and delivery

Are the prices on your website inclusive or exclusive of VAT?

All prices on our website are displayed including VAT unless otherwise stated.

What is the status of my order?

You will receive a track and trace code via email when your order is shipped.

This allows you to see the shipping status of your order. Please note that the track and trace code does not update until the end of the day, when the order is shipped.

Will there be a charge for shipping?

For orders under €50,- shipping costs will be charged. The costs may vary per country, you can find this on this page.

How soon will I receive my order?

Orders placed before 4 p.m. are processed the same day and you will usually receive them the next day.

My Track and Trace says the package was delivered, but I haven't received anything?

Annoying to hear! Unfortunately we find that this does happen more often, especially during busy periods with the delivery services. We would like to ask you to wait two more days. We often see your package being delivered after all!

I missed the delivery person. What now?

No worries! This can happen, and the delivery service knows it.

If you have entered specific delivery preferences on your account, the delivery service will follow up.

Is this not the case? Then they will most likely deliver your package to a collection point near you. They can also deliver your package to your neighbors, it is also possible that the package will be delivered the next day.
next day.

Do you see on your track & trace that the package is returning to us? Please contact our customer service, and we will gladly help you find a solution!
a solution!

General

What are the solutions to bedwetting?

There are several solutions to bedwetting. Which method is best for your child depends very much on what the situation is.

Bedwetting alarm method

This method is most often recommended by general practitioners and specialists because of its long-term effect. Usually bedwetting does not stop from day one. With the bedwetting alarm method, the communication between the brain and the bladder is trained. The bladder thus learns to recognize the signal of a full bladder. The bedwetting alarm is a lasting method. On average, the training takes two to a maximum of three months.

Medication

The advantage of medication is that you have an immediate effect. The kidneys are inhibited from producing urine at night. This is useful if your child goes to camp, or has a sleepover. The medication does nothing else about the problem. If you stop taking it, there is a good chance that bedwetting will start again.

Waiting

Per year, about 11 percent of bedwetting children experience a "spontaneous cure. The switch has been flipped and the signals are suddenly recognized. We strongly advise against this method because a child's self-esteem can be seriously affected. Children who bedwash are less likely to go out with friends and feel very limited by this annoying problem.

When do you use a bedwetting alarm?

Over 95% of all children who suffer from bedwetting can be helped by the Dryly® Bedwetting Alarm Method. Children who have a medical problem, or have recently experienced an intense event, we recommend that they visit their doctor first.

We find that it usually takes a very long time to be referred to a specialist through the family doctor. Because the bedwetting alarm method has no side effects, we recommend that you just give it a try. There is a good chance that the bedwetting alarm will help your child enormously, in addition, there is also a chance that it will be fully or partially reimbursed by your health insurance company so you may even be able to work on dry nights for free!

Is potty training valuable for my child?

A bedwetting training program is generally appropriate for children 4/5 years old and older who have difficulty staying dry at night.It is especially effective when your child is motivated to work toward a solution and has no known medical conditions that cause bedwetting. Research shows that bedwetting has no physical cause in 98% of children.

We often see that children who sleep very deeply or suffer from stress or tense periods can also be well helped by using the bedwetting alarm. It may take a little more time and patience at first, but with consistent training, your child will learn to respond to the signal and eventually wake up dry.

So a bedwetting alarm training is valuable for children over 4/5 years old who have difficulty staying dry at night. Often the case with deep sleepers, a bedwetting alarm can also be effective in situations where your child is not a deep sleeper. For example, a bedwetting alarm learns to recognize the signals between the brain and bladder through consistent training which decreases bedwetting and eventually makes your child potty trained.

If in doubt, you can always reach out to our customer service team to inquire about all your questions!

From what age can the bedwetting alarm method be used?

From 4/5 years of age, the bedwetting alarm is a good solution against nighttime bedwetting. The child is then old enough to train signals that go from the bladder to the brain. Younger is also possible, but then it will probably take longer before the child is dry because the child's brain is not yet well enough developed to recognize all the signals.

How long does the bedwetting alarm training last?

On average, children are dry three months after using the bedwetting alarm. Every child that wets his or her bed is different and this is reflected in the treatment times. One child gets used to it right away and quickly stops bedwetting, in the other child the problem is a bit deeper so more time is needed.

According to research, it takes an average of 52 days for a child to go 4 consecutive weeks without wetting the bed. One child is dry after 3 weeks, and the other after 4 months.

Using the Dryly® bedwetting alarm, 93% of children are dry within 8 weeks!

My child is not making progress, now what?

Progress is already when your child has fewer accidents at night than at the beginning. Every child is different so the progress will be different for everyone. It is important to check with yourself whether you are following the recommended procedures.

These three points are super important:

  • Getting up at night with your child. This makes for broken nights and is not fun, but it is crucial to the success of the bedwetting alarm method.
  • Play the sound of the alarm a few times to your child before he/she goes to sleep. You can do that in the Dryly® bedwetting alarm app at "go to bed.'' That way your child will know what sound to wake up at
  • Giving compliments when things go well will give your child even more motivation to solve the bedwetting problem!

Is there a risk of relapse?

It sometimes happens that a child starts wetting the bed again after you stop using the bedwetting alarm method. This can happen if you stopped
or if your child is experiencing a period of stress, for example. After your child is dry, you should continue the bedwetting method for at least two more weeks.

We find that it is relatively easy to get bladder control back on track if it has succeeded before. It's all about persistence and consistency. You can always contact customer service for tips or an extra helping hand!

What are unique benefits of Dryly®?

Positivity

We know from our own experience how annoying bedwetting is for both the child and the parents. That is why we have developed a unique method based on the scientifically proven bedwetting alarm method. Wizzu the panda bear is there to support your child and lighten the topic. Wizzu the Panda Bear takes your child on an adventure with games, smiles and a high level of cuddling!

The goal should be to work with your child on dry nights. Parental support is crucial in the bedwetting alarm method.

Insight

As a parent, you often don't find out until the morning that your child has had an accident. Many children are embarrassed and don't tell you so sometimes you don't even find out until the next evening!

Using our handy mobile application, you get an instant signal on your phone when an accident happens. You can also share this information with your doctor so that there is instant insight into your child's bedwetting behavior. That can save you a few doctor's visits!

How does the Dryly® bedwetting alarm work?

A Dryly® bedwetting alarm consists of a mobile app, a transmitter, a receiver, sensor underwear and Wizzu the panda. The Superhero package also includes a 100% waterproof mattress protector.

When it's time for bed, your child puts on the Dryly® underwear to which the transmitter attaches. The receiver goes into Wizzu's back, so it looks like Wizzu himself wakes up your child. Place Wizzu the panda bear next to your child's bed. Not in bed!!! (Because your child really needs to wake up).

As soon as you urinate, the transmitter (which clips onto your underwear) tells the receiver and the alarm in Wizzu goes off. This wakes up your
child wakes up immediately! Wizzu is turned off by removing the transmitter from the underwear,
This way it doesn't send any more signals to the receiver. After this you shake Wizzu 8-12x
back and forth after which the receiver stops ringing. Because the alarm goes off at the
first drop, your child (unconsciously) learns to recognize the signal of a full bladder.
recognize. When your child wakes up, he/she should immediately go to the toilet to
pee out. Once back, your child puts on clean underwear with the transmitter
on and the procedure begins again.

It is important to sound the alarm before your child goes to bed, that way your child knows what to wake up to.

In addition to making sound, the receiver in Wizzu also sends a message over the Wi-Fi network to the parents' mobile application. The parents are immediately notified and can have their child urinate and change their underwear if necessary. Parental support is crucial to the bedwetting alarm method.

Can one bedwetting alarm be used for two children?

A bedwetting alarm can be used for one child at a time. However, it is possible to connect two children with the Dryly® bedwetting alarm to one app at the same time.

Can you put multiple bedwetting alarms in the app?

You can connect multiple children from one family to your Dryly bedwetting alarm app. One account allows you to create and manage multiple children from one family. It is not possible to add a child linked to another account.

What's in the starter kit?

You order the Dryly® Starter Kit, we'll make it a party! With this kit you are all set to work with your child in a positive way with bedwetting.

Included in the package is one very friendly panda bear, Wizzu. He is the friend of all children and is full of innovative gadgets. In addition, you will receive two, three or four underwear depending on the package you choose. In the bedwetting alarm underwear are sensor wires that detect moisture. We have underwear with cool colors and underwear for situations where more discretion is desired. On these underwear you can attach the Dryly® Transmitter that sends a signal to Wizzu when an accident happens. Wizzu uses sound to wake up your child and immediately sends an alert to the parents' mobile app via the Wi-Fi network. The Superhero bedwetting alarm package also includes a waterproof mattress protector which keeps bedding dry and your child back to sleep quickly!

The starter kit includes:

The bedwetting alarm

My baby turns a lot at night, will everything stay put?

The Dryly bedwetting alarm underwear has special snaps with extra good grip. This keeps the transmitter securely in the underwear even at night.

The transmitter does not stay on the shorts properly at night, now what?

Try pressing the transmitter firmly onto the underwear and pulling on the transmitter briefly as a test. If the transmitter doesn't stay in place, you can always put Dryly® sensor underwear over it. That way the transmitter will stay in place in all cases, even if your child turns a lot while sleeping!

My child is going away for a sleepover, can the bedwetting alarm come with me?

Yes, the bedwetting alarm can go along and work even when not connected to a wifi. This is the "offline mode. The alarm continues to work, but no messages are sent to the Dryly® bedwetting alarm app.

Can the bedwetting alarm also be used during the day?

In principle, the bedwetting alarm can also be used during the day. However, it is important that the receiver is within range of the transmitter, which is about 10 meters.

Can diaper/plash underwear be used over Dryly® underwear?

No, this goes against the bedwetting alarm method. It is not the intention to use diapers during peeweaker training. Of course we understand that it is
tempting to keep the bed clean in order to move on quickly, in which case you can put an extra pair of Dryly® underwear over it. In addition, Dryly® mattress protectors are 100% waterproof so you can still keep the bed clean!

Does my child really need to wake up when the alarm goes off?

It is really important that your child is fully awake when he/she goes to pee at night. So don't take them to the bathroom sleep-deprived. A good way to test this is to agree on a code word or have them do some math. You can also check the day after to see if the toilet visit is remembered.

I always wake my child up to let him/her pee through the night to avoid an accident, now what?

This depends very much on the situation. The most important starting point is for your child to adventure into dry nights in a positive way. If your child wets the bed three times a night, it may be a good idea to set up preventive toilet visits so that the alarm only goes off once or twice in a night.

My child is having a relapse, now what?

A relapse is quite normal and often happens to children who have been dry or on an upward trend for a while. Tell your child that it is not at all crazy and
that you will get back together. Keep in mind that other causes such as a bladder infection can also be a cause.

It is always smart to contact your doctor if the relapse lasts longer.

If you train with the bedwetting alarm method, it is important that you train until you have 14 consecutive dry nights.

How do I re-pair my Dryly bedwetting alarm?

How do I re-pair my Dryly Bedwetting Alarm?

If your child returns from a sleepover or has been on vacation with the bedwetting alarm, for example, you will need to reconnect the Dryly bedwetting alarm to the Dryly app. You can do this by following the step-by-step plan below:

1. Perform ''Reset 1.'' This is done as follows: Make sure the set is on with the transmitter next to the receiver. Press the black button on the receiver for at least 20 seconds. If you release the button, you will hear "Transmitter out of range.'' This resets the set to the factory settings (The wifi & bluetooth data will be erased).

2. After this you need to reconnect the transmitter and receiver by charging the transmitter on top of the receiver together for 01:30 minute. After this you will hear ''transmitter connected'' which is the signal that the transmitter is reconnected to the receiver. If the transmitter is connected to the receiver again, then you can re-pair the set with the app.

3. Re-link the set to the app by pressing ''My Wizzu'' via the hamburger menu at the top left. Pressing this will take you to the screen where your active Wizzu's are listed. Are your transmitter & receiver still there? Then click here and delete the active sender & receiver from the app (all data remain stored on the child profile). Now it says''no receivers found'' and the set can be paired with the app again.

4. Now press''Pair Wizzu'' and select the child you want to re-pair. Select ''Recipient Version B'' and then click next step. Next is the ''Final Check'' where you will be asked if you have everything on hand. If you have the Transmitter, Receiver and your WiFi name and password at hand, click the sliders to the right. Note! Make sure you have the WiFi password at hand that you don't have to exit the app.

5. You will now get to the page with the three final steps, remove the charger from your set and place the transmitter next to the receiver. Press the black button once, you will now hear a starting sound. Then press ''Next Step'' and ''Connect to Wizzu.''

The final steps in the app differ on Apple and Android, below are the steps for both types of phones:

iOS: You get a pop-up notification, press ''connect'' here, and wait until you see a list of all nearby WiFi networks. Select your home network and enter the WiFi Password without leaving the app. After this you will see confetti and the connection to the app has succeeded!

Android: When you have pressed ''Connect to Wizzu'' you will also get a pop-up message at the bottom. Press ''Wizzu'' here after this you will see a list of home networks. Select your home network and enter the WiFi Password without leaving the app. After this you will get one more pop-up message. Then press ''Wi-Fi Settings'' and then directly press ''Done.''

You are now linked to the app! If you get stuck somewhere, please contact klantenservice@dryly.com or by phone at (085) 106 03 77.

The alarm (receiver/transmitter/app)

My child does not wake up to the sound of the receiver

Children who wet the bed are generally deep sleepers. It is possible that at the beginning of bedwetting alarm training your child may not wake up. It is important to realize that it is a training that may take three months. It really does take time. It is certainly not weird if your child doesn't wake up from it at first, especially the first two weeks can be very intense.

What is very important to do is to let your child hear Wizzu' s alarm (the receiver) before bedtime. You can do this by pressing the 'go to bed' (blue bar) menu of the app and then selecting your child. This will take you to the 'sleep' menu where the top bar says 'Play Wizzu's alarm sound'. By pressing the 'play' button
the sound of Wizzu comes out of your phone.

If you play this sound a few times before bedtime, chances are your child will wake up to it at night. This really does take 1 to 2 weeks.

Two tips to use in bedwetting alarm training if you are not yet seeing results:

1. Remove the receiver from Wizzu (The panda bear) this way the sound is a little louder, this can make a big difference for some deep-sleeping children.

2. First, wake your child up properly and let him/her remove the transmitter from the underwear and shake Wizzu by himself/herself. This will teach your child to associate the actions with bedwetting.

The receiver's alarm did not go off, nor did the alarm in the app.

The cause of this problem could be due to several components, which is why we will go through them all.

Did the mishap even enter the Dryly app?

  • No, to next check
  • Yes
  • Turn the receiver on and off. When the receiver is turned on, a start announcement is played.
  • If no start message follows or at the "low battery voltage" message, charge the receiver for 3 hours. (Check the battery voltage in the mobile app under the heading "my Wizzu).
  • Turn the set on again and wait 15 seconds for the message, "Wizzu successfully connected."
  • Do a test by placing a metal surface (spoon or knife) on the two pushbuttons of the transmitter and wait to see if the receiver goes off. If all goes well, the alarm will now go off.
  • If sound is still not playing and the receiver is charged, there is something wrong with the receiver, in this case contact customer service.
  • Check that you have given permission on the phone to receive notifications from Dryly® with urgent priority and also always check that the app's sound is on (and not deactivated in settings) and the correct recipient is registered
  • Check that your phone is not set to "do not disturb" or you have given permission on the phone to receive notifications from Dryly® with urgent priority

Android:

  • In your phone, go to Settings > Sound or sounds and vibrate. Go to "Do Not Disturb." If this option is not on the screen, swipe down first. Under "Enable now," see if this feature is off.
  • Go to your notification settings, find the Dryly® app and check that all the checkmarks are enabled.
  • Check that there are no party apps installed that always keep any notifications silent.

iOS:

  • Go to Settings and press 'do not disturb/focus', then you will see there at what time the 'do not disturb' mode comes on.
  • Of course, your silence mode must also be off (button on the left side of your phone).
  • The Dryly® app has also requested permissions for urgent notifications. If the app has not done so, go to "settings" on your phone and then Dryly®. Go to notifications. Check that the following are set to on: "allow critical notifications, 'allow messaging', 'sounds' and 'badges.'"
  • In the Dryly app, go to "Settings. See if the "All app alarms silent?" box is checked (to the left). Also set the "alarm volume" to sufficient.
  • In the Dryly app, go to 'My Wizzu', is the correct recipient registered? Check in the app at ' my account' if the correct account is logged in.

The mishap did not trigger an alarm or a notification in the app. Please go through the following steps

  • First, check that the receiver is working and that the notification is visible in the message center of the Dryly® app.
  • Turn the receiver off and then on again. When the receiver is turned on, a start-up message is played.
  • If no start message follows or at the "low battery voltage" message, charge the receiver for 3 hours. (Check the battery voltage in the mobile app under the heading "my Wizzu).
  • Do a test by placing a metal surface (spoon or knife) on the transmitter and wait to see if the receiver goes off. If all goes well, the alarm will go off.
  • If there is still no sound playing and the receiver is charged then there is something wrong with the receiver, please contact customer service (085) 106 03 77
  • Check the sensor shorts if the alarm does not go off at night anyway.

The receiver alarm goes off, but I get no alarms in my Dryly® app.

This can be due to several aspects (WIFI, Internet, phone, receiver). Below we try to rule it out piece by piece.

  • Check that you have given permission on the phone to receive notifications from Dryly® with urgent priority and also always check that the app's sound is on (and not deactivated in settings) and the correct recipient is registered
  • Check that your phone is not set to "do not disturb" and that you have
    given permission to receive notifications from Dryly®
    receive urgent priority notifications

Android:

  • In your phone, go to Settings > Sound or sounds and vibrate. Go to "Do not disturb. If this option is not on the screen, swipe down first. Under "Enable now," see if this feature is off.
  • Go to your notification settings, find the Dryly® app and check that all checkmarks are enabled.
  • Check for any party apps installed that keep any notifications silent.

iOS:

  • Go to Settings and press 'do not disturb/focus', then you will see there at what time the 'do not disturb' mode comes on.
  • Of course, your silent mode must also be off (button on the left side of your phone).
  • The Dryly® app has also requested permissions for urgent notifications. If the app has not done so, go to "settings" on your phone and then Dryly®. Go to notifications. Check that the following are set to on: "allow critical notifications, 'allow messaging', 'sounds' and 'badges.'"
  • In the Dryly® app, go to "Settings. See if the "All app alarms silent?" box is checked (to the left). Also set the "alarm volume" to sufficient.
  • In the Dryly® app, go to 'My Wizzu', is the correct recipient registered? Check in the app at ' my account' if the correct account is logged in.

Also check that the date under ''Last seen'' is current (maximum 60 minutes). If this is older, Wizzu may have problems connecting to your WiFi and it's not your phone's fault. Does your home network have a fixed lease for IP addresses or is DHCP mode off? If so, Wizzu is not getting Internet connections. If so, change the settings on your network.

  • If after these checks it is still not clear where exactly it is going wrong, you can still run the test below.

The receiver's alarm goes off, but the alarm comes in with a delay (>1min)

Many phones have a ''do not disturb'' mode on at night that blocks notifications. The idea behind this is that it gives the user peace of mind. In this case, this is not so convenient because you would like to wake up the moment your child pees. You can turn this off by turning off the ''do not disturb'' mode. In Android, this goes differently than in iOS/Apple.

Android

  • In your phone, go to Settings > Sound or sounds and vibrate. Go to "Do Not Disturb." If this option is not on the screen, swipe down first. Under "Enable now," see if this feature is off.
  • Go to your notification settings, find the Dryly® app and check that all the checkmarks are enabled.
  • Check that there are no party apps installed that always keep any notifications silent.

iOS:

  • Go to Settings and press 'do not disturb/focus', then you will see there at what time the 'do not disturb' mode comes on.
  • The Dryly® app also requested permissions for urgent notifications. Didn't the app do that? Go to "settings" on your phone, then Dryly®. Go to notifications. Check that the following are set to on: "allow critical notifications, 'allow messaging', 'sounds' and 'badges.'"
  • Try an evening without connecting to the wifi network. It still sometimes wants the connection to be more active when the device is not on wifi.
  • A possible solution may also be to install the Dryly® app on a tablet/other device. This will help determine whether the problem is related to the device or another problem.
  • Check that your WIFI router has a constant and stable internet connection and that the time zones of this device are correct. Sometimes WIFI networks are so weak that Wizzu loses its connection and can sometimes pick up again. Make sure you have sufficient quality WIFI coverage in places where you place the transmitter. A helpful tip is to set Wizzu where it will be placed (usually near the nightstand).

Alarm goes off while there is no accident

Occasionally there may be a manufacturing defect in the shorts that causes the two wires to be too close together, this causes the transmitter to automatically send a signal to the receiver when there is no accident. This makes the transmitter think the circuit is closed, which means an "accident.

  • Press the transmitter onto the shorts, turn on the system as usual. Squeeze the shorts; if the alarm goes off contact customer service. This means there is a manufacturing defect in the shorts.
  • If the above works well and thus no alarm goes off, there are two possibilities:
  • To reach a proper diagnosis faster next time, you can give the "suspect" underwear a unique identifier so that if the same problem recurs, a replacement under warranty can be proceeded with. If so, contact customer service.

Dryly® bedwetting alarm App

Does the Dryly® app consume a lot of mobile data?

The Dryly app is a type of app that uses extremely little Internet bandwidth. This is because it only retrieves values from the server.

Can I use the Dryly® bedwetting alarm without WIFI?

Yes! Even if your child goes to sleep over, Wizzu can just come along! Wizzu will not send a message to the mobile application, but will wake your child up to pee via Wizzu the panda bear!

So this all works in offline mode, it works as follows:
The offline mode is a special mode for families who don't
want to use it or if the baby goes to sleep outside the house.

- If you are already connected to the home WiFi, turn on the receiver by pressing the black button once (make sure the transmitter is off the receiver).

- Now hold the black button for at least 20 seconds and then release it. The set will turn off. Turn the receiver back on, you will now hear the message ''Transmitter out of range.'' The reset is now successfully done.

- Now click the transmitter back on the receiver and put it on the charger (the light is on). After 1:30 minute, the receiver says ''transmitter connected.'' The transmitter is now connected to the receiver.

- Remove the receiver from the charger and place the transmitter next to the receiver. Turn on the receiver, after 5 minutes the message ''Wizzu in offline mode.'' will automatically appear.

- Now the set is in offline mode and you can start training. Will you use the set again later? Turn it on and wait another 5 minutes for the message ''Wizzu in offline mode.'' You can start training again.

Once Wizzu is back on his familiar network, he immediately updates your calendar with dry and wet nights he has made offline.

Wizzu cannot connect to the WIFI, now what?

This can have a number of causes. First, it is important that you charge the receiver for 3 hours before the first use, if the set is not properly charged then it may
be that the connection cannot be made.

Second, the order of the installation steps is important. The steps should be done in the following order.

Do you have the Dryly® transmitter, receiver and wifi data handy? Make sure the receiver is charged for at least 3 hours before first use. Download the app and create an account. Enter your child's information.

  • Go to my Wizzu and press link Wizzu (blue button)
  • Select the child you want to pair the Wizzu with
  • Follow the steps and press I'm ready
  • Check that you have everything on hand using the app checklist.
  • Press "Check, let's get started"
  • Read through the steps calmly
  • Turn on the receiver, is it already on? Turn it off by pressing the black button for 3 seconds, then turn the receiver on again by pressing the black button once. It is important for the receiver to enter ''pairing mode.'' That takes about three minutes, so please wait three minutes
  • In the app, press "Next Step"
  • In the app, press "Connect to Wizzu"
  • Is your phone asking to connect to ''Wizzu''? Then press ''Connect''
  • Wait a while until your phone is paired with the Wizzu Wi-Fi network
  • Select your home network
  • Enter your home network password and press "Ok"
  • Wait until everything is set properly
  • If the receiver is successfully connected to the Internet, then
    it indicates ''Wizzu is successfully connected''.

Finally, always check that the permission settings around "location" are correct.

  • Go to settings on your phone
  • Go to the Dryly app
  • Go to "location"
  • Make sure the check mark is behind "always"

The Dryly® app on iOS and Android needs this permission to connect to local WiFi networks in your area. Because during setup Wizzu temporarily establishes a WiFi
connection between your phone and the Dryly® app, this ''Always'' permission is needed during this process.

My phone does not automatically connect to Wizzu in the app

This is sporadic on Android phones. The app will offer to do this manually on a 2nd or 3rd attempt. The Android phone will inform the user to do this themselves. With the button, it then refers to the settings app on your phone. You then press the Dryly® Wifi network in WiFi settings yourself and then go directly
back to the app.

Can I use the app on multiple phones?

Yes, you can create an account per phone and invite it with the device the bedwetting alarm is registered to.

In the Dryly® app, go to "settings" and press "Invite Parent. After entering the name and email, a link will be sent for the invited party to open. The receiving party must already have the Dryly® app installed.

Summary: Menu>>Settings>>Invite Parent.

How do I invite a user into the Dryly® app?

It is possible to give another parent, guardian or babysitter (temporary) access to the Dryly® app. The new user has insight into the dashboard and receives the alarm on the Dryly® app. The new user has visibility into the dashboard and receives the alert on the Dryly® app when an accident occurs. This can be useful if your child is sleeping somewhere else for a night, a babysitter is watching your child for an evening, or in a situation with divorced parents.

Notice:

  • The invited user has full insight into the child's dashboard.
  • Children from another family already on the account of the user accepting the invitation will be removed!
  • You can deny access in "Settings" by setting the slider behind the name to gray.

Send invitation:

In the Dryly® app, go to "settings" and press "invite parent.After entering the name and email, a link will be sent for the invited party to open. The receiving party must have already installed the Dryly® app and created an account.

Summary: Menu>>Settings>>Invite Parent.

The sent invitation link no longer works

Probably the link has already been pressed once and is no longer valid.

  • Make sure the invited person has created their own account and is logged into the Dryly® app.
  • On the device the Dryly® app is installed on, have the invited person press the link sent by email. It is most convenient to install the Dryly® app first if you are invited and create an account, and only then use the invitation link.

How can I change my password in the Dryly® app?

In the app, we have made it possible for you to change the password to your Dryly® bedwetting alarm app account. Did you create an account through the Facebook feature? Then it is not possible to change your password. You cannot change the password of your Dryly® webshop account in the Dryly® mobile app.

Open the Dryly® mobile app, press the hamburger menu at the top left, go to 'My Account', press 'Change Password', enter the new password, press 'ok'; you have successfully changed your password.

Summary: Menu>>My Account>> Change Password.

How do I transfer the app to my new phone?

  • Install the Dryly® bedwetting alarm app on your new device.
  • Log in with your account information.
  • You can access your account again.

How can I change a parent's name in the Dryly® app?

It may happen that you accidentally mistyped your name when registering. This can be easily changed in the app.

Go to the hamburger menu of the app, press "my account," press your own name to change it.

Summary: Menu>>My Account>>Your Name>>>Change.

How can I change a child's name in the Dryly® app?

It may happen that you accidentally mistyped your child's name while
registering. This can be easily changed in the app.

Go to the hamburger menu of the app, then press 'my kids.' You will see your child's name, press that and choose 'change name.'

Summary: Menu>>My kids>>Name child>>>Change name.

How can I delete a child in the Dryly® app?

Removing a child is sometimes useful if your child is no longer using the Dryly® bedwetting alarm or if an additional child was accidentally created.

Please note that by deleting a child, all history is lost and you can no longer see statistics. Once you delete a child, you cannot undo it.

Removing a child is as follows; press the hamburger menu in the app, press settings, press your child's name and select "remove child.

Summary: Menu>> Settings>> Name child>> Delete.

How can I delete the receiver/Wizzu in the Dryly® app?

Sometimes you may wish to remove the receiver from the Dryly® app, such as if you want to install the receiver on a new WiFi network or if you want to pair a new receiver with your child.

Please note; by removing the receiver, you will not receive a message on your smartphone if your child has an accident. The receiver does continue to make an alarm sound when your child has an accident and the receiver is on.

Press the hamburger menu of the Dryly® app, then press "my Wizzu," press the bar where you can see the sender and receiver; a menu will come up where you can choose "delete Wizzu.

Summary: Menu>>My Wizzu>>Sender and Receiver>>Remove Wizzu.

How can I remove false notifications from the app?

In the dashboard of your child with a connected Dryly bedwetting alarm , you can remove any test alarms or manually add missed alarms. Removing an alarm is done by selecting a day in the calendar, you will first get an overview of the alarms on that day. Behind the alarm is a trash can where you can delete the notification/alarm.

How can I change the language?

The language of the app is automatically in the same language as your phone. If the phone is not set in Dutch, English or French it automatically goes to English. The language of Wizzu/receiver cannot be adjusted.

How do I set the Dryly® app to silent?

In the Dryly® app, you have the option of not receiving an alarm when your child has had an accident. If you check "All app alarms silent," the alarm no longer goes off on the device you are logged in with.

Summary: Menu>>Settings>>All app alarms on silent.

How do I turn down the Dryly® app alarm?

If you want to turn down the sound of the alarm in the app, you must do so every time the "to bed" ritual is completed. This is because the app sets the volume to maximum after the "go to bed" ritual. You can do this by moving the bullet at "Alarm Volume" to the left in settings.

Menu>>Settings>>Alarm volume (after each "go to bed" ritual)

Alarm goes off 3 times in a row at 1 minute intervals

If you receive an alarm via push notification on your device, you can press this. By pressing this you indicate that you have seen the alarm. The alarm is
then turned off on the server. If you do not press the push notification, you will get a new push notification twice every minute. So you have to open the app when you get the notification, this automatically turns off the alarm.

Also, if you wait too long to open the push notification or shake out the receiver in Wizzu the panda bear you will get a new push notification.

The notification in the app comes much later than Wizzu goes off

The connection between Wizzu and the transmitter is direct via bluetooth. After the transmitter sends a message to the receiver, the receiver then sends an anonymous notification of the alarm over the Internet to the secure server, which sends
another notification to the app. The average processing time is between 2- and 3 seconds but it may take a while for the phone to process it. Any
longer delays are often due to bad internet, unstable
WIFI connection or a phone in power saving mode.

At night, notifications come through in the app with much delay

Many phones have night mode on at night which blocks notifications. The idea behind this is that it gives the user peace of mind. In this case, this is not so convenient because you would like to wake up the moment your child pees. You can turn this off by turning off night mode. On Android, this goes differently than on iOS/Apple.

Android

  • In your phone, go to Settings > Display and Brightness. See if "Night Shift" is on.
  • Go to your notification settings, find the Dryly® app and check that all checkmarks are enabled.
  • check that there are no apps from parties installed that always keep any notifications silent.

iOS:

  • go to Settings and press 'do not disturb/focus', you will see there at what time the 'do not disturb' mode comes on.
  • The Dryly® app has
    also requested permissions for urgent notifications. Didn't the app do that? Go to "settings" on your phone, then Dryly®. Go to notifications. Check that the following are turned on: "allow critical notifications," "allow messaging," "sounds" and "badges.
  • Try an evening without connecting to the wifi network. It still sometimes wants the connection to be more active when the device is not on wifi.
  • A possible solution may also be to install the Dryly® app on a tablet/other device. This will help determine whether the problem is device-related or another problem.
  • Check that your WIFI router has a constant and stable Internet connection and that its time zones are correct. Sometimes WIFI networks are so weak that Wizzu loses its connection and can sometimes pick up again. Make sure you have sufficient quality WIFI coverage in places where you place the transmitter. A useful tip is to set up Wizzu where it will be placed.

How does the app's point system work?

There are 3 ways to earn points. With these points, your child can buy gadgets to dress up Wizzu

- At the start of training, if everything is properly installed your child will receive 75 points

- Before the night when completing the checklist, your child will receive 50 points

- For each accident during the night, your child receives 20 points

At Dryly®, we believe that an accident does not have to be perceived as a negative. Every accident teaches your child that it is part of the journey to potty training, which is why it is rewarded!

NOTE: This receiver FAQ is only appropriate for packages with a purchase date of May 12, 2023 or later.

Receiver

How do I charge the receiver?

You charge the transmitter & receiver with a USB-C charger. You do this by clicking the transmitter onto the receiver and then putting it on the charger. You need to charge the set every other night, +/- 4 hours .

How do I know if the receiver is charging?

You can tell from the receiver's light whether the transmitter and receiver are charging. When you charge the set, the light turns red. When the receiver
is fully charged then the light turns green.

How long does the receiver battery last?

You need to turn off the receiver during the day. This way, the receiver will last for two nights. Therefore, we recommend, to charge the receiver and transmitter every other day . In the app, you can see the battery percentage of the receiver.

Should the receiver be on or off during the day?

To make sure the receiver is full at night, you should turn the receiver off during the day.

Can the receiver's sound be louder or softer?

The sound of the receiver can be adjusted, this can be done in different modes. For this, the set must be on. You can adjust the sound of the receiver by pressing the black button once briefly.

The set always starts with a volume of 100%
1x press = 75%/ press again = 50%/ press again = silent mode/ press again = 100% again

Note: press the button approximately 1 second in and provide small intervals of 3 seconds before pressing the button again to adjust the volume. With each nightly mishap, it is important to reapply these steps; the receiver will go automatically to 100% volume after a nighttime mishap.

In silent mode, only the app goes off (and vibrator should you have this version). Handy for discreet moments like sleepovers!

How do I turn on the receiver?

Press the black button once. You hear a sound, the receiver is on.

If the transmitter and receiver are not yet paired with each other, the receiver will indicate the error code out of range and then turn itself off again. In that case, you need to put the transmitter on the receiver in the charger. The set will then
speak ''transmitter connected'' after about 01:30 minute after which you
can pair with the app.

How do I turn off the receiver?

Press the button for three seconds. You will see the light go out; the receiver is off.

Does this not work? Then perform reset 2 (See below), this will reset the receiver to factory settings and the receiver should be fully functional again. The receiver will remember all data and your account will not be lost.

What do the different colors of lights mean?

Green= 40-100% | Red= 0-40%

Notice! The light only displays the battery of the receiver. To check the exact battery percentage of transmitter & receiver you can check in the app.

How do I perform reset 1?

Make sure the set is on with the transmitter away from the receiver. Press the black button on the receiver for 20 seconds. After doing this you will hear "Transmitter out of range.'' This resets the set back to factory settings (The wifi network the transmitter & app pairing will be cleared).

After this, you need to re-pair the transmitter and receiver by charging for 01:30 minute after which you will hear ''transmitter connected''again and the transmitter is reconnected to the receiver. Once the transmitter is connected to the receiver again, then you can pair the set with the app again.

How do I perform reset 2?

Press a pin or paper clip into the hole made in the letter "D" on the receiver. The light will blink, this resets the receiver to factory settings. You do not have to re-pair the set using reset 1.

How do I put the receiver in silent mode?

You turn on the receiver by pressing the black button once. When the receiver is on, press the black button three times. After pressing the button three times, the receiver is in silent mode. However, it is important that you hold the button down for about 1 second at 3-second intervals.

In silent mode, only the app goes off (and vibrator should you have this version). Handy for discreet moments like sleepovers!

NOTE: This info on fault codes is only suitable for packages with a purchase date up to May 12, 2023.

Error codes

When I turn on the receiver I immediately hear ''transmitter out of range'', now what?

When the transmitter has not yet connected to the receiver you will hear the message ''transmitter out of range.'' This means you have not yet paired the transmitter and receiver.

Cause

There could be two causes for this problem, as the set should speak the message ''transmitter connected'' after 01:30 minutes on the charger. If this is not the case then it may have to do with:

Charged set

At first use it is important to charge the set properly! So do this +/- 4 hours with the transmitter on the receiver. Don't you do this? Then the set can not connect with each other.

Faulty charger

If the transmitter does not connect to the receiver, it may be due to a faulty charger. Check that the charger is functioning properly. A non-working charger may cause the connection between transmitter and receiver not to be found. Always test a second charger.

Solution

If the problem persists and you cannot find a connection between transmitter and receiver then something in the receiver does not seem to be going quite right. In this case, contact Dryly® customer service immediately.

My bedwetting alarm keeps going off in the night, now what?

If the bedwetting alarm keeps alarming at night for no apparent reason then something is not going quite right and it is hugely annoying! There can be a number of reasons for this:

The transmitter is still attached to the shorts

When your child has a nighttime accident, it is of course important to run to the toilet as quickly as possible to pee out. In these quick situations, you naturally want to get the alarm out quickly but sometimes forget to remove the transmitter from the underwear and then shake the receiver. Because the transmitter is still in contact with the panties, impulses from the wet panties keep coming, so make sure you always remove the transmitter from the panties.

Moisture on the push buttons of the transmitter

At the beginning of a bedwetting alarm training, we see that there are still often large nocturnal accidents. In that case, there may be some moisture on the two push buttons of the transmitter. Pat this thoroughly dry with a cloth and then shake the receiver again.

Reset 2

Use a pin or paper clip to press into the hole made in the letter "D" on the receiver. The light will blink, restoring the receiver to factory settings. It is possible that there is a malfunction in the receiver that causes the alarm to keep going off. After this, do a metal test to see if the alarm goes off now with shaking. A metal test is done by pressing a metal object against the two push buttons of the transmitter to simulate an accident.

If you still cannot get the alarm off after these three steps, contact Dryly® customer service.

My bedwetting alarm drops out during the night, now what?

If the bedwetting alarm suddenly fails overnight, it may indicate a problem with the battery or connection. The device may be insufficiently charged or there is a connection failure. Below are the solutions to prevent this from happening:

Charges the set well

The set should be properly charged every other day, do this for +/- 4 hours every other day. If you do not do this and the receiver's battery has a too low battery percentage then the battery may fail during the night.

Connection between transmitter and receiver

The transmitter and receiver are connected to each other with a bluetooth connection. This connection is generally strong and it is really made for children to get out of bed by themselves. Occasionally, children may be sleeping on their stomachs or sleeping heavily, which suppresses the signal. If this is the case for a long time, the transmitter and receiver try to find each other but sometimes fail because the body blocks the Bluetooth signal. In that case we recommend placing the receiver a little closer to the child at hip height. This way the signal is optimal and the receiver will no longer fail!

If the set still fails after both solutions, contact Dryly® customer service.

Wizzu is in offline mode, now what?

You get this notification automatically after 5 minutes when you are not yet connected to a WiFi connection and therefore not connected to the app. This way, you can use the bedwetting alarm when your child is sleeping away from home but still needs to be woken up to pee.

Cause

This error code can have several causes. The most obvious is that your home network does not have an Internet connection. Another common cause of this message is the use of "wifi extenders. In many households, these are used to boost the Wi-Fi signal to provide coverage in the basement or attic. If the 'wifi extender' itself has a poor connection to your wifi network, the receiver obviously fails to connect to the Internet via this device.

Solution

You can easily test the quality of the connection by connecting yourself to the same Wi-Fi network the receiver is connected to. Then go to a website or YouTube and see if the content loads quickly.

If the problem persists, you can try connecting to another network if you have one available. Otherwise, contact Dryly® customer service.

My transmitter is out of range, now what?

Sometimes you may see the message ''transmitter out of range'' in the app. This means that the transmitter needs to be activated one more time (you sometimes see this right after installation when an initial impulse from an accident is required to load everything properly).

Cause

When you have completed the installation, you will see in the app the battery percentages of transmitter + receiver under ''My Wizzu'' in the left hamburger menu. When it says ''transmitter out of range'' here, it looks like the transmitter still needs to be activated once.

Solution

Remove the transmitter from the receiver, then turn on the set if not already. Wait until you hear ''Wizzu successfully connected'' after 15 seconds. The transmitter and receiver are now connected.

Take a metal object (knife or scissors, for example) to simulate an accident. You do this by holding this metal object against the two push buttons of the transmitter for about 3 seconds. Remove the metal object from the snaps again and stop the alarm by shaking the receiver back and forth. Process all notifications in the app and return to the ''My Wizzu'' page to see if the transmitter's battery percentage is now in there.

Is this not the case? If so, please contact Dryly® customer service

My transmitter no longer charges, now what?

If the transmitter does not charge then it could mean that there is a problem with the receiver's charging cable or battery or that of the transmitter, as the transmitter charges through the receiver. Again, this can have a number of causes and solutions
have:

Reset 2

It may be that something in the receiver is not going right, which means the transmitter cannot charge. In that case, you can perform a reset 2. Press a pin or paper clip into the hole in the letter "D" of the receiver. The light will blink, this resets the receiver to factory settings. Now charge the set for a few hours and see if the transmitter battery is charging in the meantime.

Re-pairing bedwetting alarm with the app

Also, try reconnecting the bedwetting alarm with the app by performing a ''Reset 1''. This way the battery percentages will load correctly again in the app. You perform a reset 1 by:

Make sure the set is on with the transmitter away from the receiver. Press the black button on the receiver for 20 seconds. After doing this you will hear "Transmitter out of range". This resets the set back to factory settings (The wifi network the transmitter & app pairing will be erased). After this you need to re-pair the transmitter and receiver by charging for 01:30 minute after which you will hear ''transmitter connected'' again and the transmitter is connected to the receiver again.

If, after these two solutions, the transmitter battery is still dead, contact Dryly® customer service.

My bedwetting alarm rattles, now what?

If the bedwetting alarm rattles, this may indicate that the alarm's microphone is loose. Although in most cases this does not affect the operation of the bedwetting alarm, the sound can be disturbing and you may become insecure while using it. It is therefore advisable to contact Dryly® customer service to remedy the inconvenience.

NOTE: This FAQ about transmitter 2.0 is only suitable for packages with a purchase date from May 12, 2023.

Transmitter

How do I charge the transmitter?

You charge the transmitter by clicking the transmitter onto the receiver and then placing it on the charger. You need to charge the transmitter every other night, +/- 4 hours.

The receiver gives the message ''transmitter out of range.''

You may hear the message "Transmitter out of range." This means that the receiver has been searching for the transmitter's signal for a while, but has been unable to dectect it.

Cause: The transmitter is not yet paired with the receiver.

When you receive our bedwetting alarm, pairing the transmitter is part of the process. You pair the transmitter with the receiver by charging them together. After 1:30 minute, the set says "transmitter connected" You only have to do this once and you will hear it once. Don't you hear this? Perform reset 1 and try again. This step may not have gone quite right. Consult Dryly® customer service for this.

Reset 1

Press the black button on the receiver for 20 seconds. Make sure the set is on. After this you will hear 'Transmitter out of range'. This resets the set back to factory settings (The wifi network, transmitter & app pairing will be erased) After this you need to re-pair the transmitter and receiver while charging.

Reset 2

Press a pin into the hole made in the letter ''D'' of the receiver. This will restart the receiver. You do not need to re-pair the set.

How does the vibrate function of the transmitter turn off?

When the vibrate function of the transmitter goes off, the transmitter vibrates for the next 20 seconds. After this, the vibration function turns itself off.

Underwear

Can I reorder bottoms?

Yes! Especially in the beginning, it is advisable to order a few extra pairs of underwear because in the beginning your child will have more frequent accidents at night.

How does sizing work?

Dryly uses European sizing. View our size chart here.

How is the fit of the bottoms?

The bottoms have a regular fit. So you should order the size your child normally has for underwear.

How do I wash the shorts?

The shorts can be machine washed at up to 60 degrees Celsius.

Can the shorts go in the dryer?

The shorts can go in the dryer as long as they are run on a low temperature.

I can't get the transmitter to attach to the shorts

  • Lay the shorts flat on a hard surface.
  • Try pushing the transmitter in from the top. You may apply quite a bit of force.
  • Release the pusher by placing something with a flat surface (scissors or knife) between the transmitter's pusher and the receiver's pusher and tilting it
  • If this succeeds, repeat a few times until the transmitter's pusher and the pusher of the underwear go together easily
  • Now you can start using the shorts

Wizzu

Can I reorder Wizzu the panda bear?

Yes! Through Dryly's website you can easily order a new Wizzu. Look under the heading 'loose products.'

How do I Wash Wizzu?

The panda bear Wizzu can be washed by hand. Make sure it dries well; preferably outdoors.

Mattress Protector

Can I reorder the mattress protector?

Yes! You can easily order a new mattress protector through Dryly's website. Look under the heading "loose products.

How do I wash the mattress protector?

The mattress protector can be washed at up to 60 degrees Celsius. The mattress protector cannot be put in the dryer.

Manual

I lost my manual

Did you lose your manual. You can find a PDF of it here.

Health Insurance

Will my health insurance company reimburse for the Dryly bedwetting alarm?

The Dryly bedwetting alarm is reimbursed by many health insurance companies under the supplementary insurance. The reimbursement may vary considerably per insurance company. The average reimbursement is around €100, but often the full amount of the bedwetting alarm is reimbursed! To see exactly what your insurer will reimburse, see our reimbursement checker. Health insurance companies often have the restriction that one bedwetting alarm per policy is reimbursed. So pay attention if you have multiple children!

The invoice, if required, must be sent to the health insurance company with additional documents so they can issue reimbursement. Dryly plays no role in reimbursement.

Can you order a bedwetting alarm without a doctor's referral?

Yes, the bedwetting alarm can be ordered without a doctor's referral. However, if you plan to claim the bedwetting alarm from your health insurance's supplemental package, a referral may sometimes be a condition of eligibility for reimbursement.

How do I get money back from my insurance?

Contact your insurance company to find out how this works. Usually this is through a claims app that sometimes requires additional documents.

My health insurance company rejects my bill

Address and billing information

We may be able to adjust this for you. Please note the correct information and provide it to us with the invoice number.

Name and date of birth of child

We may be able to adjust this for you. Please note the correct information and provide it to us with the invoice number.

There is no 'delivery date' anywhere on the invoice

This sometimes occurs when the health insurance company looks at our invoices strictly. We can adjust the invoice. Please also include invoice number.

I don't qualify for reimbursement, now what?

That's annoying. We do our best to keep the cost of the Dryly® Bedwetting Alarm as low as possible. Feel free to look around our webshop. Starting as low as €199, you and your child can start the bedwetting alarm training!

Medical professional

I am a medical professional and would like more information about the product

You can contact customer service (klantenservice@dryly.com).

The Dryly website

Can I order two different sizes in a starter kit?

At this time, it is not possible to order two different sizes in one bedwetting alarm package. However, underwear can be ordered separately in a different size.

Why do I need to enter my child's name and date of birth?

This data is important for health insurance, if this data is not on it they will not pay out. Dryly follows the guidelines as stated in the AVG.

Is the Dryly bedwetting alarm also available abroad where there are no payment methods?

Please note what the desired payment method and country is. We will be happy to look into this further. Please contact customer service.

No order confirmation received

It is possible that an incorrect mail address was noted when order or that our mail came in the junk mail. We can check this by seeing what email address is in the customer system. Please contact customer service.

I want to return the bedwetting alarm, how do I do this?

If this is within the legal cooling-off period of 14 days, it is possible to return them at your own expense. To return the underwear, it must of course be unused. However, it is important to get approval from Dryly customer service. You can call customer service. Our customer service will then explain how to start the return procedure. On the website you can find our return form. Fill it in and add it to the package.

Returns procedure

In the case of a return wish, always contact customer service. We will then investigate what the problem is. If the Dryly bedwetting alarm is not working properly, it is covered by the warranty. If there is a problem that falls under the warranty, we will send you a return label so you can return it free of charge. It is important to include the return form from the website.

Warranty

Dryly is committed to ensuring the quality of our products on a daily basis. It is possible that your Dryly bedwetting alarm may not work properly.

Dryly maintains a warranty period for electronics of 6 months and for the underwear of 3 months after receipt of the urinal by the buyer. The warranty includes manufacturing and/or material defects and defects caused by normal use. This is at Dryly's discretion.

Excluded is damage caused by careless handling or failure to follow the instructions as stated in the instructions for use. Guarantee claims can be made upon presentation of the invoice. The warranty is void if repairs have been done by third parties, if the user has worn a diaper over the underwear with the transmitter, if the bedwetting alarm has been purchased through a reseller (e.g. marketplace) and if water damage has occurred.

If your bedwetting alarm is not working properly please report your complaint to our customer service department. Please have your invoice handy.

Other questions?

Are there other questions not currently included in our frequently asked questions? If so, please contact us.

Get in touch