Returns
We are Dryly and without the trust of our customers we wouldn't be here! In order to provide our customers with the best possible service, our customer service team is here for you on weekdays from 9:00 am to 5:00 pm. On this page you will find everything about returns. Dryly customer service is passionate about providing parents and caregivers with the best possible support if you have a question or complaint.
Do you have a question or complaint? We are happy to help you. Call or email our customer service team.
Return
Upon receipt, you have a 14-day cooling-off period to return your unused purchase to Dryly. If the 14 days have passed, unfortunately we cannot offer you a refund.
Return costs are at your own expense. In case of an exchange, we will send the replacement products to you free of charge.
Possible reason for returns:
Wrong size bottoms
Did you receive an order and find out that the peeing pants don't fit quite right? Due to hygienic reasons, we cannot accept worn pants. If the Dryly pants are unworn, please contact our customer service team. We will give you a return number and send you the correct size as soon as possible!
Error in order received
Is there something not quite right in the order you received? Did you receive the wrong size Dryly bottoms from us or is something missing? We strive for perfection! Please contact us and we will be happy to assist you. If we ask you to return something due to a packing error, we will always refund the shipping cost.
Problem with the Dryly bedwetting alarm
We take pride in our bedwetting alarm and helping children get dry in a fun way. It can always happen that you experience problems with any part of the bedwetting alarm. We are available on weekdays from 9:00 a.m. to 5:00 p.m. to give you tips for a pleasant experience.
If we come to the conclusion that a part of the bedwetting alarm does not function within the warranty period, we will offer you an exchange. We will gladly receive the defective part back so we can learn to give future users an even better experience. We will reimburse you for shipping costs.
Right of Withdrawal
You have the right to withdraw from the contract within a period of 30 days without giving reasons. The withdrawal period shall expire 30 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your wish to withdraw from the contract by an unequivocal statement (e.g. in writing, by post, fax or e-mail). You can use the model withdrawal form for this purpose, but are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from the contract, you will receive back from us all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order then the cost of delivery will not be refunded. In addition, any discount, for example, from a composite package or discount tier may be forfeited.
We will refund you using the same means of payment that you used to make the original transaction, unless you have otherwise agreed on a high exception; in any case, you will not be charged for such refunds. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first. You must return the goods to us without delay, but in any event no later than 14 days from the day on which you communicate the decision to withdraw from the contract to us. You are in time if you return the goods before the 14-day period has expired. You shall bear the direct costs of returning the goods.
Our return address
Dryly B.V.
Ambachtweg 2
5731AG, Mierlo
The Netherlands
You are liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.
Contact form
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Never knew a dryly bedwetting alarm would be a godsend! An alarm clock in the shape of a soft toy and no one sees that you have a bedwetting alarm in your room. We ordered a package with 4 underpants was cheaper than loose and then unfortunately No reimbursement from the insurance I thought at first, quite an expense but actually you can strip the money away.
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Fine program! Top system for our son. Only the pants are quite small and too bad that wizzu only has 1 alarm sound. Otherwise a super program.
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Shipping took a little long, but her product is top notch! Daughter loves it with the toy and the app and is super motivated partly because of it!
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What a great invention!!! I was suspicious about the bedwetting alarm at first but immediately after 1 week of use we saw progress. Meanwhile both sons are potty trained with Dryly's bedwetting alarm. Huge pluses for the fun method and playful approach!!! Dryly thanks for your invention.
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Our 7-year-old son wet his bed so much every night that no diaper could stop it. When we saw dryly passing by on Facebook, we were a little skeptical at first. Because we became so despondent about the situation, we decided to purchase a dryly bedwetting alarm anyway.
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After also sending an email to dryly they called me nicely And walked me through the program the device is now working properly. The telephone support is really perfect this man took all the time.
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Setting up the dryly was a little tricky at first because it kept not picking up our WiFi network. But after a call to the fine customer service department, the system worked fine after a reset. The app works with a reward system which made us enthusiastic to get started. The first nights we got 2-3 reports of accidents every night.
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Daughter of 5 was wet every night, therefore chose to order the dryly. The first week she did not wake up despite the vibrate function. The 2nd week this was different and she did wake up from the alarm and vibration function, but in a wet bed. The 3rd week she woke up immediately from the alarm as soon as there was 1 drop in the pants, this made her stop and go to the toilet.
