Contact
Do you have a question, comment or would like some assistance or advice while using our products or service? We understand that, as a parent, you could use some help during bedwetting alarm training. Our specialists will be happy to provide you with answers to all your questions!
It's important to us that you can count on us, so don't hesitate to reach out to us. Whether you prefer to call, email or leave a message, we will make sure that you are helped quickly!
Call us
Prefer someone directly on the line? You can! You can reach us Monday through Thursday from 09:00 to 17:00 and Friday from 09:00 to 16:00 at (085) 106 0377. Make sure you have your order number ready!
Email us
Do you have a question, comment or complaint? Send us an e-mail at klantenservice@dryly.com. We strive to always answer your email within 2 business days, per exception this can take up to 5 business days.
In doing so, it is important to include your order number and the situation so that our specialists can provide you with answers right away!
Leave a message
In a hurry or unable to call? Then easily use the contact form below. Enter your information, ask your question, and we'll get back to you as soon as possible!
Formulaire de contact
Frequently Asked Questions
Our frequently asked questions often include the answers you're looking for, check out our frequently asked questions here!
Is the bedwetting alarm for my child?
Are you unsure if a bedwetting alarm is the right solution in your situation? The bedwetting alarm is a scientifically proven method for children over 5 years old with nighttime bedwetting problems. The Dryly Bedwetting Alarm is specially designed for families who want a more fun and child-friendly approach. Want to know how it works or what to expect? Feel free to contact us.
Purchase Advice
We understand that purchasing a bedwetting alarm can have a big impact, so do you have questions about the purchase, how it works or whether the bedwetting alarm really suits your situation? Let us know, our specialists are happy to look into it with you!
Not sure what or how to order? Our team is ready to give you personalized buying advice. Together, we'll see what works best for you and your child, so you can make your choice with confidence.
Let us hear from you, we are here to make it easy for you!
Address details
Dryly®
Ambachtweg 2
5731 AG Mierlo
klantenservice@dryly.com - include your order number
Phone number
085 106 0377 - please have your order number handy
Company name: Dryly B.V.
CHAMBER OF COMMERCE: 74009249
VAT: NL859742192B01
Complaints and/or disputes
If you have a complaint about our products or our service, please contact us using the contact form.
We try to provide a substantive response within 2 business days of receiving your complaint, and promise to do so within 14 days at the latest.
Do you disagree with the solution or can't we reach a solution together? Then you can submit your complaint to the Dispute Commission via the European ODR Platform. You can do this via the link below: https://ec.europa.eu/consumers/odr/
Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague(www.sgc.nl).
Our vision
Dryly® sees that many children suffer unnecessarily from bedwetting. Especially in children between 6 and 12, we often see that it has a great impact on the mental state of both child and parent. Children become insecure and are afraid to go to sleepovers.
We usually hear from parents that they think "it's part of the deal" or that "it just happens. Because bedwetting is less freely talked about, parents often have the idea that they are the only one with the problem when the opposite is true. Over 10% of children between the ages of 6 and 12 sometimes wet the bed! Nor do they realize that for most children the bedwetting alarm is an effective solution that has been scientifically proven.
We are changing this! With our taboo breaking approach we work with parent and child from a positive angle. The child goes on an adventure with Wizzu and is encouraged to stick to certain routines. The parent receives practical tips to effectively tackle bedwetting without the child feeling punished!
About us
Like many good ideas, Dryly® was born from a problem. One of the founders had a 7-year-old child who still wet the bed regularly. Like many parents, she felt that there wasn't much that could be done about this. The child began to find it annoying to go out of bed and was really bothered by it. On top of this, the whole family was getting less sleep because of the noisiness when they wet the bed again!
At one point it was enough, she went to the family doctor to put an end to this. After many visits to the doctor, they were referred to a specialist. This specialist recommended using the bedwetting alarm to work on the child's problem.
We found out that all bedwetting alarm devices are very dull and medical in appearance, giving the child the idea of being punished. This had quite a negative impact on the motivation of both parent and child!
Then the idea came; what if we made the soother method more fun and took the child on an adventure? And the rest is history. Dryly® has become a bedwetting alarm like no other where much attention is paid to learning in a fun and, most importantly, positive way. Finally a bedwetting alarm that fits the times we live in!
Read all about bedwetting here or check out our blog with other related topics.
