Warranty
Legal warranty
All items you buy from us are covered by the legal warranty. Legal warranty means that a product is or should do what the consumer can reasonably expect it to do. Under the law, you have a right to a good product. If a product is faulty, you are entitled to a repair, a new product or a refund of your money.
I want to use my warranty
In that case, it is best to contact us immediately. The best way to do this is via our contact form. We try to respond to your inquiry within 2 business days. Our hardware (transmitter and receiver) has a 6-month manufacturer's warranty, for underwear we offer a 3-month manufacturer's warranty.
Industry Guarantee
Thuiswinkel.org guarantees the fulfilment of the binding advice from the Thuiswinkel Disputes Committee by its members, unless the member decides to submit the binding advice to the court for review within two months after it has been sent. This guarantee revives, if the binding advice is upheld after review by the court and the judgement that proves this has become final. Up to a maximum amount of €10.000,- per binding advice, this amount will be paid to the consumer by Thuiswinkel.org. For amounts greater than €10.000,- per binding advice, €10.000,- will be paid. For the excess amount, Thuiswinkel.org has an obligation of effort to ensure that the member complies with the binding advice.
The application of this guarantee requires that the consumer makes a written appeal to Thuiswinkel.org and that he transfers his claim on the trader to Thuiswinkel.org. If the claim on the trader exceeds €10,000,-, the consumer will be offered to transfer his claim, insofar as it exceeds the amount of €10,000,-, to Thuiswinkel.org, after which this organization will, in its own name and costs, seek payment of that claim in court to satisfy the consumer.
